Replacement of a technical customer in the process of project implementation: problems and resistances

22.08.2024

When the choice of a technical customer is made from a position of economy, then an incompetent organization with a lack of experience, low qualification of performers, and vaguely defined motivation is involved in the project. The result of this approach is financial, temporary and reputational losses of the project customer. The solution lies on the surface — an urgent replacement of the technical customer with a professional, immediately after the first violations or defects are detected.

Any design stage involves the implementation of certain functions by construction participants. The construction customer is responsible for the competent organization of general processes, and the responsibilities of the technical customer include solving a number of tasks:

  • professional preparation of initial permits;
  • assistance and assistance in obtaining approvals and permits, including construction permits;
  • Project management;
  • organization of the procedure for connecting a capital construction facility to engineering and technical communication networks;
  • Construction and financial supervision.

The involvement of a company providing services to a technical customer in the project at the very initial stages is a guarantee of preventing unpleasant situations in the future, as well as minimizing all possible project risks. After a comprehensive analysis of the project documentation, specialists develop preventive measures aimed at preventing losses and (or) optimizing ways to overcome possible obstacles.

The project is being implemented in stages and the very first stages are pre—design and design work related to the preparation of documentation and construction sites. The technical customer involved in the project from the very beginning can assess the feasibility of choosing a site, check the title documents for it. Also, as part of the preparation for construction, the technical customer carries out:

1) formation of a package of initial technical documentation;
2) determines the correctness of estimates for carrying out design and survey activities;
3) controls the selection of contractors for the development of the project;
4) assesses the cost of demolition of buildings and structures on the building site;
5) concludes contracts with contractors;
6) draws up a technical specification for the design bureau and cost estimators.

The technical customer must take part in the examination of the design and estimate documentation, because in the framework of respecting the interests of the construction customer, it is extremely important to avoid bureaucratic delays and delays.

The incompetence of the technical customer can manifest itself in different ways:

  • budget increase;
  • cost overruns;
  • poor-quality performance of work by contractors;
  • purchase of low-grade materials that do not guarantee the design strength;
  • non-compliance with the schedule of the project implementation;
  • problems with supervisory authorities, etc.

If such a technical customer is not replaced, the finished construction or reconstruction object may not pass the examination, it will not be allowed to be put into operation and it will be necessary to eliminate the identified shortcomings for additional funds. The reputation of the customer will suffer greatly in this case.

Ecotech Engineering Company was involved in the implementation of projects twice due to the replacement of a technical customer. The first project is “Modernization of the sorting complex for solid municipal waste in Tolyatti.” The second is the construction of an administrative production complex in the Moscow region (village Radumlya) with a total area of 20 thousand square meters for further organization of electronics production.The timely refusal of the services of a technical customer who does not guarantee the high quality of the functions assigned to this contractor allows you to align the timing of the project, optimize estimated costs and establish communications with the authorities that issue approvals and permits.

Ecotech guarantees the customer a stable phased implementation of all project operations up to the commissioning of the facility. A technical customer is an entity that performs a large number of significant functions and compliance with deadlines, technical and other standards, budget constraints, etc. directly depends on the effectiveness of this construction participant.